What Customers Are Saying About Aarvaks Heating & Air Conditioning

Excellent efforts to scheduling, customer service took time to add notes for service appointment.

My service representative was prompt, nice, and knowledgeable. It was a pleasant experience.

So reliable, competent, and friendly.

Glen was very honest and helpful in leading the diagnostics, and then doing the install, for the draft inducer motor for our 23 year-old furnace. Phil, who came out and did the initial diagnostic visit, was also very friendly and helpful. Recommended.

For whoever may need to hear this: Diagnostics and repairs for mechanical issues of all kinds, but especially older stuff, can be tricky business. Be nice and try to be a good communicator, and it might help bring some good luck when it comes to your repair needs.

I had such a positive experience getting my heating issue diagnosed and repaired quickly and reasonably. I called a few other places before Aarvaks and then remembered they had done previous work for me. My heat stopped working completely and every other place told me the earliest they could look at it was a week. Aarvaks gave me an appointment a few days later and then called the next day when their schedule opened up. The owner Jeff was so friendly and quickly got to the root of the problem and had my heat working in no time! I will definitely use Aarvaks again!

Great experience with this Berkeley-based, family-owned company. Our furnace died the weekend after Thanksgiving. I left an old-school voicemail that Saturday, thinking I might not even hear back, and got a call from one of the owners that Monday morning at 9am. He spent almost an hour on the phone with me, patient the whole time, having me flip switches on and off, looking at the photos I was emailing him, etc. -- basically spending lots of his time trying save me money by not having to make a housecall. We were unsuccessful, so I was scheduled for a service call. It was three weeks' wait, a minor bummer due no doubt to the time of year, etc. The tech who showed up this morning (ahead of schedule!) was just awesome: smart, competent, easygoing, happy to take my questions, wore a mask in the house, didn't try to sell me an entire new furnace when the problem was only with one part, etc. He had the problem sorted in a few minutes, and fixed in an hour or so. We are customers for life now, so glad to find a trustworthy company. Thanks again Aarvak's!

Aarvaks is a go-to resource for our entire family. Unless it's steaming hot outside, we get a warm feeling from calling them, and if it's sweltering, they're cool. What more can I say?

I have been having an issue with my Business's A/C system and contacted multiple HVAC companies. They either would not respond or would respond and simply state that they were not interested in taking in any new clients. I called Aarvaks and a human being answered the phone and I was put on the schedule. The day of the appointment I was prepared for a no show because that seems to be how people operate these days but nope, Chris showed up completely professional. He went about his business and was extremely thorough. When he was done, he took the time to explain to me the issue that I had and even let me know that Bag Quality Construction had installed it wrong in the first place. They were fantastic and I would recommend them to anyone.

Totally positive experience. The person setting up our appointment was knowledgeable, and as a result the serviceman arrived at our house with the necessary replacement part. Our furnace was quickly fixed. Aarvaks clearly operates with integrity and I wouldn't hesitate to work with them again.

Aarvaks saved our office's broken heater! They were responsive and quick despite the high demand for HVAC services in the winter pushing back most appointments to at least one month for other local companies. The technician arrived well within their estimated arrival window and looked extensively at both the furnace and the thermostat, determining that the wiring of our thermostat was at fault. When he finished replacing it, he took the time to explain how the new thermostat works and was set up to run automatically for us during working hours too. We're so happy to not have to rely on space heaters anymore and will definitely be scheduling all future HVAC issues with Aarvak!

When we moved into our house, there was a faint buzzing from our gas heater, and I someone check it out. He said we'd need to get a new heater, and at the tune of ~10k while we had a million other projects, we deferred. Also the heat worked so it didn't seem too urgent. Well, after a couple years in COVID, the buzzing got way worse! I called Aarvaks thinking we'd be in the hole another 10k. Long story short, they were extremely responsive and courteous, sent out someone super quick, and the guy identified that it was an easy fix that he was able to go to the Home Depot to get a part and complete the same day, all for around $300. I wouldn't hesitate to recommend them for their work and their integrity. Thank you Aarvaks!!

Timeliness, Other, Quality, Customer service

I was impressed from the beginning. Glen was very knowledgeable on the phone and was able to have someone come out the next day. I didn't have any heat in the house, so I was happy someone could come out so soon. Philip did an awesome job. He was friendly, on time, and quickly fixed the problem. I was afraid I needed a new furnace... So happy and satisfied with the service. When I do need a need a new furnace, I will be calling Aarvaks Heating!

I just want to express my gratitude for the excellent service provided by Mr. Cruz yesterday afternoon.

He arrived within the expected time frame, was extremely professional, systematic, and was more focused on making sure the problem was fixed correctly than getting on to his next job.

Aarvaks is now my first choice for future HVAC work.

I just thought I’d let you know I was completely satisfied with your service call yesterday. Chris did a fabulous job. He was thoughtful, competent and thorough - not to mention patient with all my homeowner questions and concerns. Thanks for your good work.

We had an issue with extreme excess condensation in our A/C unit. The technician arrived today and spent well over 4 hours resolving the issue and performing maintenance, he was professional, knowledgeable and courteous. When the time arrived for the invoice this too was pleasant, a most fair price. This is a wonderful locally owned company, glad we called them.

We have used Aarvaks Heating & Air Conditioning, Inc. for years and are very, very happy with them. Reasonable prices, very knowledgeable and truly reliable! And since you live nearby, the owner, Jeff Geier, even lives in our neighborhood.

I had a great experience with Aarvaks Heating & Air Conditioning. They installed both heat and air for me, and I am thrilled with the results. They listened to my needs, and provided me with exactly what I wanted. The installers were very considerate. I recommend them highly!

Thank you for your prompt service and a job well done. Chris did an exemplary job. Thank you!

We have always gotten great service from Aarvaks. Phil was very helpful in installing our gas shut-off valve, and we have recommended your company to neighbors for this. We appreciate you.

Great experience with Aarvaks who fixed my furnace. They came highly recommended from a family member that has worked with them for many years, and they lived up to the expectations.

Jeff diagnosed and found a new circuit board for our old furnace and Chris installed it. Chris was very thorough in testing/ensuring it worked, and he even went out of his way to help us with a few other issues. He took the time to do everything the right way. He was very pleasant and knowledgeable and explained things very well.

Both of them wore masks and booties and practiced social distancing protocols. Also Lisa the scheduler was very helpful and a pleasure to deal with. Will be using Aarvaks again!

These guys are an absolute joy to work with and I wouldn’t use anyone else. They are communicative, accommodating, knowledgable, and professional. I have hired them for at least the last 15 years.

My pilot light went out on my stove last night, called PG&E and was informed the gas was fine. This morning my thermostat had an error message and our water heater was not working. I looked up recommended services for our thermostat and saw Aarvaks. I spoke with Glen about the issue, explaining as best as I could (which was probably very confusing) he stated he would be getting back to me so I would be seen same day to get the issue taken care of. He called back with an appointment window.

Jeff arrived around 13:10-13:15 for my 13:00-15:00 window. I explained the situation and Jeff knew immediately that something was awry with the earthquake valve. He reset the earthquake valve and showed me how to fix it if the problem arose again, helped relight the water heater, checked our furnace and showed me how to use the thermostat more effectively. He was super helpful, informative and patient. For any and all needs related to heating and cooling I will only be calling Aarvaks. Thanks Aarvaks for a job well done!

Aarvaks recently replaced an original Aarvaks furnace which had been installed in my house in the 1930's. The new installation went smoothly. I found Jeff and his crew to be knowlegeable, honest and easy to work with. The cost, including asbestos removal, was reasonable and I look forward to lower energy bills this winter and for more winters to come. We are happy with our new unit and are happy to have relied on Jeff to keep our family warm with the new furnace. I also love supporting a local, family business!

Hi Folks,

I've been meaning to write a thank-you note, so this is timely. We are loving the new furnace and ducts! The new unit is much much quieter than the old, and delivers heat much more uniformly throughout the house.

Chris and Glen were a pleasure to work with. Chris was extremely knowledgeable and explained everything to us so clearly, and in such a friendly manner. And they were always careful with PPE and clean-up.

Great professional installation on Furnace and A/C equipment and quality repairs

You did give us great service, both on site and in dealings with the office. and I have already recommended you to friends.

I never (never) write reviews, and it's taking me a good long time to do this one, but if you need assistance with your furnace - THESE are the people to call. Last winter, (told you it's been a while), my furnace went out and these guys came to the rescue, immediately. In no time, we were back on track, warm and cozy, and with a much lower out of pocket expenditure than we had anticipate.

Thank you, Aarvaks. I still can't spell your name, but if we ever need this type of work again - you're the first call.

My new heater was so noisy that I couldn't hear the phone or TV when it came on. The installer and the contractor shrugged and said there was nothing they could do. Aarvaks came out, looked at it and gave me a quote to insulate the intake box and other parts. It really helped!! They are creative problem solver, and also very professional and knowledgeable. Now I have a normal heater.Just a great company!

hi, my heater went south and i couldn't remember what heating company had put it in. i called aarvaks and they were very helpful and reasonably priced. i eventually found the company that did the work with their help and since the heater was still under warranty i went with the original company. if i had to have heater work done again i would definitely go to aarvaks.

Arrived home in Berkeley yesterday afternoon to no heat. Called Aarvaks at 3:15 pm and was given a 10-12 am window for today. Delighted at the prospect of a fix before the weekend! Chris arrived at 9:55 and did a masterful job of diagnosing and fixing the problem. Jeff the owner came over to consult and we were delighted with the whole experience. I love that the company name is Finnish for "guess who?"

I called and spoke with Jeff, the owner. My need was to install a new Ecobee3 smart thermostat in a 1930's house. The wiring needed to be replaced to get the unit to function. He had done excellent work in the past servicing my heater so I knew they were the right ones to call.

Due to the busy time of year, he was not able to send anyone out right away. Jeff spent a good amount of time with me on the phone explaining what was necessary and coached me though the process. I went to Pastime ACE Hardware with confidence, knowing what I needed to complete the project. My son and I completed the job in good time and we are now enjoying our new thermostat.

Thanks Jeff!

This place was great! From my initial call with great customer service. To excellent service once Phil arrived to fix my heater. V

Jeff came within hours of the time we called. We'd used him before and knew that he would be knowledgeable, honest, and affordable. He explained clearly the problem and fixed it quickly. We had heat again in no time.

I cannot recommend this place more. The owner ,Jeff Geier, came out and evaluated my ancient floor furnace. He fixed the thermostat free of charge and gave me very valuable advice. He was friendly, knowledgeable and helpful. Thanks Jeff!

Jeff from Aarvaks fixed our furnace 2 years ago, and just now repaired (yes I said "repaired", not "replaced") our leaking hot water heater. Many of the companies I had called immediately said: "Oh, a leaking hot water heater. You'll need a replacement", before even seeing the problem. It turns out that the leak was at the top, and he was able to replace the hot and cold water flexes. He charged less for the diagnostic and repair than another company was going to charge just for showing up. I was able to schedule the appointment within 24 hours, he was personable and professional, clear about what was wrong and what he was going to do and why, all at a reasonable cost. We experienced the same reasonably priced professional care with fixing our furnace, which another company had mis-diagnosed and then had been unable to fix. Aarvaks supplies experienced professional timely service at a reasonable price. I highly recommend them. Deane C July 2016

When we moved into our house, there was no central heating and only two very old wall heaters. Jeff knew exactly how to take out the old heaters and how to install the new central heating with the least amount of disruption. His crew was careful and considerate and a joy to work with. Thanks Jeff.

Having people come to my house to fix stuff makes me uncomfortable sometimes - I feel like I should know how to do this stuff, but whenever I get involved I suck and usually make things worse.

So, when a dude comes out to fix my problem, I feel uncomfortable. Jeff from Aarvaks, however, was exactly the kind of guy I want in this situation - competent, honest and on time. We had a bad thermostat and during my attempt to fix it I blew a fuse on the heating unit - Jeff showed me how to do it properly, fixed the problem in no time, and was generally awesome.

Call Aarvaks for your HVAC needs - they are local, family owned and good at what they do. What more can you ask for?

After interviewing five heating companies, it was a slam dunk to hire Aarvaks. From the initial walk through to the many subsequent questions to the actual installation, the process was painless and smooth. Jeff was wonderful in listening to my needs and then ensuring what I wanted was doable. It was also great in working with my budget. Greta in the office was thorough and pleasant ... and very, very patient with all my calls. The lead installer, David, was knowledgeable and efficient. They were very respectful of my home and put me at ease with "strangers" being in my house. If you have heating or air condition need, want an excellent bid with excellent work delivering on time, call Aarvaks.

Jeff and the friendly, knowledgeable folks at Aarvaks are a pleasure to do business with. They know what they are talking about and are conscientious about their work. How refreshing!